Cancellation Policy
For cancellations, Raised Lines Foundation Helpline to be contacted by various method mentioned under contact us link. Please quote OrderID in all communications. It is advised that query is sent from the registered email id. Cancellation requests can be raised at any time before the shipping of the order. Your order will be cancelled instantly and refund will be processed within 2-3 working days and the refund will be credited within 5-7 working days in your original payment method.
Online Transaction Charges: 2% of total payment will be deducted under Refund Process. In case of cancellation, after shipment of order , courier charges will be borne by the customer only.
Refund Method
- After receiving the product, we will inspect it.
- We will communicate the status of your refund after the inspection.
- After approval, we will initiate a refund to your original method of payment.
- If the payment method at the time of purchase is credit card / debit card / wallet or net banking the total price of the product will be returned to the same mode of payment.
- We will refund the amount within (7) working days to the original method of payment (except COD).
- If partial product or product with tampered packaging is returned, then the refund will not be processed. All accessories and items that you received along with the product should be returned together.
- Replacement will be offered in case of minor damage to the product.
