Privacy Policy
Scope
This Privacy Policy applies to all personal data processed by full-time and part-time employees, volunteers when acting on behalf of Raised Lines Foundation, contractors and partners doing business on behalf of Raised Lines Foundation, as well as all legal entities, all operating locations in all countries, and all business processes conducted by Raised Lines Foundation.
What information we collect
During your registration or usage of the website, you may provide and/or we may access, capture or store various sensitive personal information, personal information or general information or data with respect to your activities or usage on the website. We may install cookies or other similar data collection software in your computer system for such purposes and you hereby consent to the same.
For donors and buyers of our products, information we collect may include your email, full name, address, mobile number, PAN number, user identification (for accessing the e-store), password (associated with the aforementioned user identification), and billing information which we are lawfully required to collect in order to do a business transaction with you. Your email address and billing / shipping address are collected so we can send you the requested product / communications.
For subscribers of our newsletter, we only collect your full name and your email address after you have successfully subscribed to our list and confirmed your subscription to make sure it’s really you.
Correct, current and updated information
You represent to us that the information or data you provide to us on the website from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data to us. Your providing the information or data to us and our consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.
Information for which we are not responsible
While using the website, you may provide sensitive personal information, or other general information about yourself or in connection with yourself to third parties. The website may have webpages, cookies, files, software, data or other information or communication links that are originated, created or posted by third parties (including advertisers, content or other partners or users) that can or has the capabilities of collecting, storing or using your data / information. We are not responsible for such data or information collected, stored or used by third parties even if such third parties uses the website to collect, store or use such data or information.
How we protect your information
We use reasonable security measures, at the minimum, those mandated under the Information Technology Act, 2000, as amended and read with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to safeguard and protect your data and information. However, you may note that we may collect, store and process your information or data in computer resource, computer system or computer network which may not be owned or controlled by us and may be situated outside the Republic of India. You acknowledge that governmental or law enforcement authorities in the countries where your data or information is stored may have the right to decrypt, collect, monitor or access your data or information whose actions are completely out of our control. We don’t take any responsibilities for such actions.
We utilize up-to-date security measures and policies for the protection of our website and to help avoid unauthorized access or corruption. Unfortunately, it is not possible to guarantee total security of information held and data and information transmitted via the internet may not be secure, may be routed incorrectly and/or is susceptible to interception by unauthorized parties. Therefore, the confidentiality and security of data and information provided by electronic means cannot be guaranteed and personal or sensitive information should not be provided unless you can satisfy yourself that you are using tried and tested encryption or secure communications software. However, every reasonable effort will be made to keep our website secure and to avoid unauthorized access or corruption. Use of the internet is not wholly secure and data and information provided via the internet can end up in the hands of unauthorized third parties despite best efforts to ensure security at all times. In providing any data or information to us by electronic means, you are agreeing to the transfer, storing and processing of information which could unknowingly be intercepted by an unauthorized person.
Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that you do so entirely at your own sole risk and responsibility. We do not accept any responsibility or liability for, nor do we make any representation in respect of, or endorse the content or material of, the external websites in any links provided. We would strongly urge you to exercise caution before you submit any personal data to or information to any of those websites.
Use of information
The data we collect is only used for the following:
a) To process transactions | We use personal information such as name, physical address, telephone number, email address, and company/institution to engage in interactions with you, including contacting you about your order, donation, subscription, or event participation. We use financial/credit card and payment information to process your order and take the utmost care to safeguard the information and do not share it with any third parties.
b) To provide support or other services | We may use your personal information to provide you with support or other services that you have ordered or requested. We may also use your personal information to respond directly to your requests for information, including registrations for newsletters or other specific requests.
c) To provide information based on your needs and respond to your requests | We may use your personal information to provide you with notices of new product releases and service developments.
d) To administer products | We may contact you if you purchase products to confirm certain information about your order (for example, that you did not experience problems in the download process). We may also use this information to confirm compliance with licensing and other Terms of Use and may share it with your company/institution, as applicable.
e) To select content, improve quality, and facilitate use of the website | We may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third-party cookies), to help create and personalize website content, improve website quality, evaluate page response rates, conduct usability testing, and facilitate your use of the websites (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions, and preserve order information between sessions).
f) To assess usage of Raised Lines Foundation’ products and services | We may track your usage of its products and services to determine your level of usage, and those usage statistics may be made available to Raised Lines Foundation’ content licensors and your company/institution, as and if applicable.
g) To protect Raised Lines Foundation content and services | We may use your information to prevent potentially illegal activities and to enforce our Terms of Use. We also use a variety of technological systems to detect and address anomalous activity and to screen content to prevent abuse, such as spam. These efforts may, on occasion, result in a temporary or permanent suspension or termination of some functions for some users.
h) To get feedback or input from you | In order to deliver products and services of the most interest to our registered users and customers, from time to time, we may ask members, customers, volunteers, and website visitors to provide us input and feedback (for example through surveys, usability studies, focus groups).
i) To engage with third parties | We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of service operations that we provide to you on the website (e.g., search technology, discussion boards, technical service providers, affiliate) and therefore, we may provide some of your information or data directly to these internal service providers. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific website-related operations. In some instances, the internal service provider may collect information directly from you (such as for website surveys or for co-branded services). In these cases, you will be notified of the involvement of the internal service provider, and all additional information you provide them and their additional uses will be strictly up to you. If you provide additional information to an internal service provider directly, then their use of your personal information is governed by their applicable privacy policy, if any.
Retention and Withdrawal
You can control the information we have about you and how we use it in several ways.
For customers / donors: We retain your personal information only for contractual and legal reasons (for example, we are legally required to keep certain information on record for tax reasons). If you are a registered user, you can review, revise and correct the personal data that you have provided to us by contacting [email protected].
For newsletter subscriber: We only retain your name and email address as long as your subscription with us is active. You can unsubscribe at any time.
Data security
We use a variety of methods such as firewalls, intrusion detection software and manual security procedures to secure your data against loss or damage and to help protect the accuracy and security of Personal Data and to prevent unauthorized access or improper use.
If you think that the Website or any Personal Data is not secure or that there has been unauthorized access to the website or your personal data, please contact [email protected] immediately.
Compliance with laws & law enforcement
Raised Lined Foundation reserves the right to share your information to respond to duly authorized information requests of governmental authorities or where required by law.
In the event of bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. The promises in this Privacy Policy will apply to your information as transferred to the new entity.
Disclaimer
Users’ access to the website is at their own risk. This website is provided by Raised Lines Foundation on an “as is” and “as available” basis. To the full extent permissible by applicable law, cyber site disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement.
